Small / Medium Business Rates

Masterlink uses a system of “FIXED PRICING”. This means that we can often quote for work in advance.

PARTS NOT INCLUDED IN THE FOLLOWING QUOTED PRICES


HOURLY RATE $102


AFTER HOURS – WEEKENDS

In general we do not charge for after hours, weekend or public holiday work. Provided it is arranged in advance and subject to negotiation, depending on circumstances.

For urgent work after hours, on weekends or public holidays. In general there is a 50% loading. However, for large jobs the rate can be negotiated in advance.

After Hours Please Phone 0447805367

PARTS NOT INCLUDED IN THE FOLLOWING QUOTED PRICES

WORKSHOP


Component Replacement

Replacing a power supply, video card, laptop screen or optical drive. Does not include motherboards, cpu’s, or ram.

$69


Counter Assistance

“One on One” time with one of our technicians at the counter. Typically this charge applies to resolving minor issues with tablets and phones. We will also look at laptops if the issue can be quickly resolved. The quoted price is for 15 minutes. Jobs exceeding 30 minutes will need to be booked in.

$20


<500MB Data Transfer

Up to 500MB. This includes transferring data from phones, tablets, usb sticks, hard drives, tape drives etc.

$29.50


>500MB Data Transfer

Over 500MB. This includes transferring data from phones, tablets, usb sticks, hard drives, tape drives etc.

$49.50


Level 1 Data Recovery

Data Recovery is when information is lost or unreadable. Level 1 Recovery is being able to get data back using software tools. We do Data Recovery on phones, tablets, usb sticks, hard drives, tape drives and all other media.

$89


Level 2 Data Recovery

Data Recovery is when information is lost or unreadable. Level 2 Recovery may involve replacing components (such as a hard drive pcb), using software tools, dismantling the device and extensive technician time. We do Data Recovery on phones, tablets, usb sticks, hard drives, tape drives andall other media. If level 2 is unsuccessful, we can reer you to level 3, a specialist data recovery centre.

$149


Diagnostic Fee

Our Diagnostic Fee is charged when we have “found” the problem. In some cases you may not wish to go ahead with the repair, or due to age, model etc. repair may not be viable. This charge may also apply when a job is unsuccessful. In this case it may be referred to as a “Bench Fee”.

$18


General Service

A “General Service” is designed to speed up your system and resolve software issues. It will include updating the operating system, removing malware, optimising your hard drive, system tests, removing malware, optimising your hard drive, system tests, removing unwanted software and preventing unnecessary elements loading in the background. A general service does not include virus removal.

$78


Hard Drive Replaced / Repaired

Hard Drives, SSD’s, M2’s etc. Which store your information, fail from time to time. Sometimes this can be “total failure” or a failing drive might just be causing your system to run really slow or trigger “blue screens”. Replacing your hard drive, also includes reloading windows if necessary, your software and completing all updates.

$89


Motherboard Replaced / Repaired

If your motherboard or mainboard needs replacing, we will ensure the cpu is fitted correctly, heat transfer paste applied and the cooler fitted correctly. We will also strip out all the old drivers from your operating system and reload up to date drivers to ensure windows boots correctly.

$89


Ram Install

If you purchase “ram” from us. We will correctly install it while you wait and ensure it is compatible with your system. Please note however, that if your laptop requires dismantling in order to access the memory expansion slots. Then a charge will apply. In all cases this will be discussed with you, before proceeding.

$0


Remote Support

Masterlink is able to connect to your computer and carry out basic repairs for you. This saves you time and the inconvenience of bringing your computer into us. Please note that we are unable to access your computer without your permission. In all cases you must phone us prior to a remote support connection being made.

$36


Software Install

This fee applies when installing one piece of software on one compuer. This may be “Microsoft Office”, an accounting package, software such as publisher or Adobe Photoshop. No other work will be done.

$18


Virus Removal

This includes “Virus Removal”, “Malware Removal”, a general service and check that there is nothing on the computer, which may compromise security.

$89


Setup New PC / Laptop

Retail is not our main business. Although we build or obtain computers to meet specific business or personal needs. We understand and encourage our clients to “shop around”. If you purchase a new pc and want data transferred, email setup, the new pc procedure completed, bloatware removed, updates done etc. Then you wont get a better deal than this. Does not include onsite installation.

$54


ONSITE


 

Call Out

Applies when tech arrives onsite and issue is resolved. Job has been cancelled, but our office hasn’t been notified or job takes less than 5 minutes.

$25


Hourly Rate

Masterlink does not charge for travel time within the Maryborough, Hervey Bay areas. Likewise we round hours down to the “half Hour”. For example, if our technician is onsite for 1 hour 15 minutes. We charge for the single hour

$102